Refund policy

Mindful Exchange & Care Policy

Every Cords Theory silhouette is crafted with singular intention and cut to complement your lifestyle. We design with precise architectural proportions to minimize waste. However, should a silhouette require a different fit, we are dedicated to helping you align with your perfect size.

Size Adjustments

To honor our intentional, made-to-order model, we offer a complimentary, one-time size exchange for domestic orders within 7 days of delivery. Because each item is created individually upon request, we can only adjust the size of the original silhouette; we cannot swap it for a different design.

To initiate an adjustment, please connect with our studio:

Upon coordination, a courier pickup will be gracefully arranged from our end. Should a return pickup be unavailable at your specific coordinate, our studio concierge will guide you on returning the piece to us.

Preservation of Purity

To maintain the pure energy and uncompromised quality of our botanical fibers, returned garments must return to our studio in their original, immaculate state:

  • Unworn, unwashed, and entirely unaltered.

  • Reposed with all original branding tags securely intact.

  • Free from any external notes of perfume, detergent, makeup, or topical products.

Bespoke Exceptions

Because we consciously craft in highly limited single batches and to order, custom-made or tailored silhouettes belong intimately to you and are ineligible for exchange. Additionally, archival pieces or those acquired during singular studio events are considered final selections.

Transit & Integrity

Every creation is sound-cleansed, meticulously quality-checked, and sealed before leaving our studio workspace. In the rare event a piece experiences damage during transit, we will immediately arrange a full replacement or a direct refund. For all other returns, we issue a studio credit note, aligning with our dedicated zero-waste philosophy.

Cancellations & Reflections

As an intentional brand striving to completely eliminate the waste of overproduction, we manufacture only what is requested. Consequently, outside of transit damages, we do not support direct order cancellations or standard refunds. Under unique circumstances, we may thoughtfully extend a studio credit note (valid for 1 year), allowing you to invite the perfect piece into your sanctuary when the moment feels right.